Frequently Asked Questions

Insyta Pro is a WordPress plugin that tracks every click and user interaction on your website — with UTM attribution, UTM campaign builder, rage click detection, dead click detection, form analytics, scroll depth, click heatmaps, session recordings, session journey, dwell time, A/B tests, link & CTA tracking, email reports, conversion goals, multi-site dashboard with multisite switcher, and traffic analytics. 32 features in total.

Insyta Pro is available as a subscription (Starter from 6 €/mo, Pro from 12 €/mo, Agency from 24 €/mo) or as a one-time Agency Lifetime Deal (499 €). Subscriptions can be cancelled monthly or annually. The Lifetime Deal is ideal if you want to save long-term — you reach breakeven after about 4 months.

WordPress 6.0 or newer. Recommended: 6.7+. PHP 7.4 minimum, PHP 8.2+ recommended.

No. The frontend script is under 5 KB and loaded asynchronously. Tracking data is saved asynchronously in the background and does not affect page load time.

Yes. The plugin tracks all HTML elements via CSS selectors — regardless of whether you use Elementor, Divi, Gutenberg, Bricks, or any other theme.

The real-time dashboard shows live visitors on your website in real-time — from the first pageload, not just after first click. You see a large counter with the number of currently online visitors (active in the last 5 minutes) plus a live stream of the latest sessions. Click on a session to see details: All visited pages (with Entry/Exit markers), all clicked buttons, session duration, browser/OS/device. Sessions less than 1 minute old get a green blinking LIVE badge. The dashboard auto-refreshes every 3 seconds without page reload — perfect for campaign monitoring, live events or website optimization.

Yes! On our Roadmap page you can see all planned features, current development and completed milestones. You can also vote for features and submit your own suggestions.

By default the plugin automatically detects your WordPress installation language — if WordPress is set to English, the dashboard will be in English too. If you want to change the language manually, go to Insyta Pro → Settings → Appearance. There you can choose between German, English, or Automatic.

Starter: 1 website. Pro: 3 websites. Agency (subscription or Lifetime): unlimited websites.

After purchase you receive the license key by email. You can also find it at any time in your customer account at insyta.io/account.

Each trial key can only be used once per WordPress installation. If you want to try the key on a different installation, enter it fresh there.

Yes, anytime in your customer account (insyta.io/account). You only pay the difference for the remaining billing period. The upgrade is immediately active.

Yes! In edit mode (long-press or arrange button) a % button appears on each panel. Click it to cycle widths: 25% → 50% → 75% → 100%. On mobile: 50% ↔ 100%. The setting is automatically saved.

Yes. Activate edit mode and drag menu items to your preferred position. Tip: Long-press (600ms) on a menu item to activate edit mode directly. The order is saved in the database.

Yes! Click the share button next to the replay button of a session. A public link is generated and copied to your clipboard. The recipient doesn't need WordPress access — they only see the replay view with mouse movements, clicks and scrolls.

Yes. After activation a KPI widget automatically appears on the WordPress dashboard with key metrics: clicks today, sessions today, rage clicks, top button and active visitors.

Yes. Under Settings → IP Blocklist you can enter single IPs, CIDR ranges (e.g. 192.168.1.0/24) or wildcards. All visits from these IPs will not be tracked.

30 minutes by default. After 30 minutes of inactivity a new session is started. You can adjust the timeout under Settings → Session Timeout (e.g. 15 or 60 minutes).

Select two button variants (CSS selectors or IDs). Insyta Pro counts clicks on both variants separately and determines the statistical winner using a chi-squared test with 95% confidence. No manual evaluation needed.

Smart Alerts notify you automatically via email or Slack when unusual patterns occur in your data. 5 alert types: rage click spike, traffic drop, new dead clicks, conversion drop and form abandonment spike. Detection is based on 7-day rolling baselines.

Yes! Simply enter your Slack webhook URL in the Smart Alerts settings. Alerts are then sent in parallel via email and Slack. The Slack message contains all details in Block Kit format.

Smart Alerts has a built-in cooldown system: after an alert, the same alert type is paused for 2× the check interval (e.g. hourly check = 2 hours pause). So you won't receive duplicate notifications.

White Label is a separate addon (not included in any plan) and requires an active Agency license. It replaces the Insyta branding with your own: custom logo, custom accent color, custom dashboard title. Perfect for agencies and freelancers. The addon can be added in your account area.

No. In White Label mode, all Insyta branding is replaced with your own: logo, plugin name, colors and email sender. The support link can also be hidden.

Ensure you are using PHP 7.4 or newer. The plugin also requires standard WordPress functions (ABSPATH defined). Download the latest version of the plugin.

Check: (1) Is the license active? (2) Is tracking enabled in settings? (3) Is the frontend script loaded (page source → tracker-pro.js)? (4) Are there JavaScript errors in the browser console?

Check: (1) Is v2.3.3 or newer installed on the remote site? (2) Does the API token match? (3) Is the remote site reachable (not behind a firewall or basic auth)? (4) Is the timeout value in PHP configuration sufficient?

This was a known bug in v2.3.3 and earlier. Update to v2.4.0 — the dark mode toggle now correctly reads the data-dm attribute.

Credit card (Visa, Mastercard, Amex), PayPal, Google Pay, Apple Pay and bank transfer. Subscriptions renew automatically and can be cancelled anytime. One-time payment is available for the Lifetime Deal. Payment processing is handled securely by Paddle.com.

Paddle is a certified payment provider (Merchant of Record) that handles complete payment processing, invoicing, and VAT calculation for 245+ countries. This means: secure payments, automatic invoices, and worldwide compliance — all in one place.

Yes. After purchase an invoice is automatically sent to your email. The invoice contains all necessary details for your accounting (incl. VAT, transaction ID, billing address).

You can find your invoice: (1) In the confirmation email after purchase, (2) In your Paddle Customer Portal (link is included in the email), (3) In your customer account at insyta.io/account → "Orders".

Yes. Open the Paddle Customer Portal link from your confirmation email. There you can update your billing address under "Payment Details" and download a new invoice. Alternatively: write to support@insyta.io.

In the Paddle Customer Portal you can view and download all invoices, manage your subscription (change plan, cancel, pause), update your payment method, and correct your billing address or company details if something is missing or incorrect. You can also find the link in every confirmation email from Paddle.

Absolutely. Paddle is PCI DSS Level 1 certified — the highest security standard for payment providers. Your credit card details are never stored on our servers and are protected by 256-bit SSL encryption.

Paddle supports 135+ currencies. The price is automatically converted to your local currency. The main currency is EUR (€), but you can also pay in USD, GBP, CHF, PLN and many other currencies.

Yes. 14-day money-back guarantee. Details can be found in our Terms & Conditions.

The Scroll Map opens the real page with a visual overlay: A color stripe bar on the right shows in 5% sections how many visitors scrolled that far — Green (many), Yellow, Orange, Red (few). Horizontal milestone lines at 25/50/75/90/100% show the exact reach as a label. You see directly on the page which content nobody sees.

The Click Heatmap captures all clicks on your website with X/Y coordinates and visualizes them as a color-coded overlay on the real page. Blue = few clicks, Red = hotspots. Everything is stored locally in your WordPress database — no third-party service required.

Session Recordings capture mouse movements, clicks and scrolls for every visitor session. In the admin area you can then replay the session like a video — with animated cursor, click effects and a timeline scrubber. You see exactly how a real user interacted with your page.

No. Tracking runs fully asynchronously in the background. Click data is sent via navigator.sendBeacon() — this blocks neither the page load nor the user's browser. In independent tests, the impact on Core Web Vitals was under 1%.

Insyta Pro stores the last 500 recordings by default. Older ones are automatically deleted (auto-pruning). Sessions under 2 seconds are ignored as these are usually technical bounces. This keeps the database size manageable.

The Session Journey tab shows the complete path of every visitor: entry page, all pages visited with time on page, scroll depth at exit and number of clicks. You see a table of the last 50 sessions and can click to expand the full timeline — page by page, with entry/exit markers. Helps understand why visitors convert or bounce.

The dwell time card in the Scroll tab shows how many seconds visitors spend on average in each scroll zone: 0–25%, 25–50%, 50–75% and 75–100% of the page. Short dwell time in the intro (0–25%) indicates irrelevant content; long time in the lower area shows engaged readers. All data is stored locally in your WordPress database.

Yes. All data is stored exclusively in your own WordPress database — no third-party, no external API, no transfer to US servers. IP addresses are stored in anonymized form (e.g. 192.168.1.xxx — the last octet is removed). You are the sole data controller. We still recommend mentioning these features in your privacy policy.

Yes. Under Settings you find toggles for every feature: click tracking, live visitors, heatmap, scroll tracking, session recordings, session journey, rage clicks, dead clicks, form analytics, link tracking, conversion goals, A/B tests and email reports. Disabled features generate no AJAX requests and no database entries.

Live visitors shows active visitors in real-time (last 5 minutes) with heartbeat every 10 seconds. Session recordings capture mouse movements, clicks and scroll events for later replay. Both can be enabled or disabled independently.

Yes, but only anonymized. The live dashboard, sessions and session recordings show the anonymized IP (e.g. 192.168.1.xxx). The last octet is removed — individual identification is not possible and no cookie consent is required.

No! Insyta Pro uses no cookies and therefore does not require a cookie banner. Session recognition runs via SessionStorage (browser storage), which: (1) is not a cookie under the ePrivacy Directive, (2) is automatically deleted when the browser tab is closed, (3) is not transmitted to the server and (4) is technically necessary (like shopping cart IDs). Unlike Google Analytics, Hotjar or Facebook Pixel, Insyta Pro does not set tracking cookies, no user IDs over days/weeks and does not transfer data to third parties. You should still mention Insyta Pro in your privacy policy — but a cookie banner is not required. More details: insyta.io/datenschutz/

Configurable under Settings → "Delete data after X days". Default: 90 days. Set to 0 to never auto-delete. Each click creates ~200 bytes — at 10,000 clicks/month that's ~2 MB/month. If you set 90 days, time range filters (6 months, 1 year) will only show data from the last 90 days. For long-term analysis we recommend 365 days or 0 (never delete).

Insyta Pro automatically adds a ready-made text suggestion under WordPress → Settings → Privacy. It covers all relevant points: collected data, IP anonymization, storage location, cookies, retention period and legal basis (Art. 6(1)(f) GDPR). You can adopt the text into your privacy page with one click.

Only your website URL and license key for daily license validation. No visitor data, click data, or personal data is transmitted to insyta.io. Communication is encrypted via HTTPS.

Yes. Insyta Pro is registered under WordPress → Tools → Export Personal Data and Erase Personal Data. Since Insyta Pro does not store personal data (no email addresses, no names, IP anonymized), requests return no matches — but the plugin is correctly integrated and confirms this.

The Setup Wizard appears on first launch and helps you configure your dashboard in 2 minutes. Choose your profile (Blog, Shop, Agency, SaaS or Custom) and the wizard automatically activates the right features. Unselected features are hidden from the sidebar. You can restart the wizard anytime under Settings → Restart Setup Wizard.

Yes. Long-press a panel for 0.6 seconds to activate arrange mode. A toast at the bottom confirms the mode is active. Drag the panels into your preferred order. Click outside a panel to exit — the order is saved automatically. For the navigation: long-press a nav entry.

The checkout page shows a Change plan section at the top with all available plans as cards. The current plan is highlighted. Click to switch. Yearly plans show the savings (3 months free).

Under Analytics → Email Reports choose frequency (daily/weekly/monthly), recipient email and which sections to include: click overview, traffic analytics, rage clicks, dead clicks, scroll depth, form analytics, conversion goals, top buttons and session journey. Set a custom subject and send a test report immediately.